Frequently Asked Questions (FAQ)
Q1: How do I book a delivery?
You can book a courier service through our website or by contacting our customer service team.
Q2: Can I track my package in real-time?
Yes, we provide real-time tracking for all deliveries. You will receive updates at key milestones.
Q3: What areas do you cover?
Crowfly Express covers High Wycombe, surrounding areas, and nationwide deliveries.
Q4: What types of items can I send?
We handle parcels, documents, medical supplies, e-commerce packages, and personal items. However, we do not transport prohibited or hazardous materials.
Q5: How much do your services cost?
Pricing depends on the delivery requirements. Contact us for a tailored quote.
Q6: What happens if my package is delayed?
While we strive for timely deliveries, delays may occur due to unforeseen circumstances. You can track your package and receive updates.
Q7: Can I cancel my booking?
Yes, cancellations are accepted up to 2 hours before pickup for a full refund. Same-day cancellations may not qualify for refunds.
Q8: Are my items insured?
We handle items with utmost care but recommend additional insurance for high-value or sensitive packages.
Q9: Are you licensed and compliant?
Yes, Crowfly Express is fully licensed and regulated under PCI and DCI compliance standards. We also adhere to GDPR for data protection.
Q10: Do you offer services for businesses?
Yes, we cater to businesses across industries such as retail, healthcare, and e-commerce.
Q11: How do I contact customer service?
Reach us via phone or through our website’s contact form. We are happy to assist with your queries.